After-sales service
InBev Intelligent Storage after-sales service: comprehensive guarantee to help the energy storage system operate efficiently and stably
Service concept and team support
InBev Intelligent Storage always adheres to the "customer-centered" service concept and puts customers' needs first. Since entering the energy storage industry in 2014, while continuously improving product technology and quality, it has carefully built a professional and excellent after-sales service team. This team is composed of experienced and skilled engineers. They not only have solid professional knowledge of power electronics and energy storage systems, but also have rich field practical experience, and can respond to various after-sales service issues quickly and accurately. In addition, team members are on call 24/7, always ready to provide customers with high-quality support services, all year round, ensuring that customers can receive timely responses and solutions to any problems they encounter at any time.
After-sales service content
Installation and debugging services
When a customer purchases an energy storage system from InBev Intelligent Storage, professional technicians will go to the project site as soon as possible and work closely with the customer's engineering team to carefully formulate a detailed installation and commissioning plan based on the actual needs of the project and the site environment. During the installation process, relevant industry standards and operating specifications are strictly followed to ensure that every component of the energy storage system is accurately installed in place to ensure the stability and safety of the system.
Breakdown repair service
Once a customer's energy storage system fails, they only need to call InBev's dedicated after-sales service hotline, and technicians will quickly make a preliminary diagnosis of the problem based on the fault description and formulate a corresponding maintenance plan.
System maintenance services
In order to ensure the long-term stable and efficient operation of the energy storage system, InBev Intelligent Storage provides customers with regular system maintenance services. According to different project scales and application scenarios, personalized maintenance plans are developed, which generally include monthly inspections, quarterly in-depth maintenance, and annual comprehensive maintenance. Through regular system maintenance services, the service life of the energy storage system can be effectively extended, the system failure rate can be reduced, and the customer's investment can be provided with long-term protection.
Technical training services
InBev Intelligent Storage is well aware of the importance of customers mastering technical knowledge related to energy storage systems for the stable operation and daily operation and maintenance of the system, so it provides customers with comprehensive technical training services. Through these technical training services, we help customers cultivate a group of professional operation and maintenance personnel, so that they can better manage and maintain energy storage systems, reduce operation and maintenance costs, and improve system operating efficiency.
Spare parts supply services
InBev Intelligent Storage has established a complete spare parts warehouse and reserves sufficient spare parts for various energy storage systems to ensure that customers can promptly supply spare parts when they need to replace them.
Service advantages
01
Strong technical strength
InBev Intelligent Storage owns more than 320 intellectual property rights (including more than 100 invention patents) and has been deeply involved in new energy, power electronics technology and other fields for many years, enabling it to rely on its profound technical foundation in energy storage system after-sales service to quickly and accurately solve various complex technical problems.
Strong technical strength
InBev Intelligent Storage owns more than 320 intellectual property rights (including more than 100 invention patents) and has been deeply involved in new energy, power electronics technology and other fields for many years, enabling it to rely on its profound technical foundation in energy storage system after-sales service to quickly and accurately solve various complex technical problems.
02
Global service network
The company has 3 R&D centers, 3 wholly-owned and holding subsidiaries and 25 offices/sales outlets, building a global marketing and service network. This allows customers to enjoy InBev's fast-responding localized after-sales service no matter where they are, greatly shortening the troubleshooting time and service cycle.
Global service network
The company has 3 R&D centers, 3 wholly-owned and holding subsidiaries and 25 offices/sales outlets, building a global marketing and service network. This allows customers to enjoy InBev's fast-responding localized after-sales service no matter where they are, greatly shortening the troubleshooting time and service cycle.
03
Rich project experience
Since entering the energy storage industry, he has participated in many multi-scenario energy storage projects such as the grid side, new energy power generation, and industrial and commercial microgrids, and has accumulated rich experience in project implementation and after-sales service. It can provide customers with highly targeted and feasible after-sales service solutions based on different project types and application scenarios, and effectively solve various problems encountered by customers during the use of energy storage systems.
Rich project experience
Since entering the energy storage industry, he has participated in many multi-scenario energy storage projects such as the grid side, new energy power generation, and industrial and commercial microgrids, and has accumulated rich experience in project implementation and after-sales service. It can provide customers with highly targeted and feasible after-sales service solutions based on different project types and application scenarios, and effectively solve various problems encountered by customers during the use of energy storage systems.
04
Complete after-sales guarantee system
InBev's after-sales service, with its professional team, comprehensive service content, significant service advantages and many successful customer cases, provides customers with all-round guarantee from energy storage system installation and commissioning to long-term operation and maintenance, helping customers' energy storage projects achieve efficient, stable and reliable operation, and has set a model of high-quality after-sales service in the energy storage industry.
Complete after-sales guarantee system
InBev's after-sales service, with its professional team, comprehensive service content, significant service advantages and many successful customer cases, provides customers with all-round guarantee from energy storage system installation and commissioning to long-term operation and maintenance, helping customers' energy storage projects achieve efficient, stable and reliable operation, and has set a model of high-quality after-sales service in the energy storage industry.
